Press Release: Local Museum Security Takes Customer Service Seriously
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Image Courtesy of Fuller Craft Museum: Security Supervisor Michael Mayers (back row, yellow shirt) surrounded by security team members (clockwise): Jean Charles Dufaut, Bill Hartley, Nepthalif Jupiter, Psumi Howard, and Ralphy Coutard.
Local Museum Security Team Takes Customer Service Seriously
Brockton, MA—
“Our role as security in a cultural property setting is to preserve and protect the objects in the Museum’s collection and galleries while also assuring a safe and secure environment for our staff and visitors. Our security team, just as importantly, plays a critical role in the visitor experience. As a public space, we value creating an inviting and inclusive environment focused on sharing art as an experience while delivering high quality customer service.”
–Michael Mayers, Security Supervisor, Fuller Craft Museum
Often when we speak of the “stewards” of a Museum, we talk about the Board of the Directors, Curators, and other Senior staff––people charged with carrying out the mission of the Museum. However, more often than not, the people who implement that mission day-to-day and influence a visitor’s experience the most are museum employees who work in security and guest services. They have the most direct interaction with the Museum visitor, second only to the powerful presence of the art work. Security guards, the people at the admissions desk, the gift shop, the docents, tours guides– they can shape not only our experience of seeing art, but also what we think and feel about being in specific Museums, about being in Museum spaces in general.
Fuller Craft Museum’s Security Supervisor Michael Mayers knows this dynamic well. He brings a new approach to museum security that is rooted in customer service. His team brings a different kind of energy and focus to their work that takes into account the visitor’s experience. In an age of increasingly diverse audiences and a time when Museums strive to remain relevant, cultural centers where people may gather publicly to experience visual art, the potential impact of each visitor’s experience is much too valuable to leave to chance. Enter the new stewards.